Legal Notice (Imprint)

This Legal Notice sets out the details of the operator of the Natalore online service that must be published under Section 4 of Act CVIII of 2001 on certain issues of electronic commerce services and information society services (the "Ekertv.") — the Hungarian implementation of Article 5 of Directive 2000/31/EC —, under Section 11(1) of Government Decree 45/2014. (II. 26.) on the detailed rules of contracts between a consumer and a business (the "Decree 45/2014.") — the Hungarian implementation of Article 6(1) of Directive 2011/83/EU (the Consumer Rights Directive, "CRD") —, and under Section 17/A of Act CLV of 1997 on consumer protection (the "Fgytv."), which implements Article 13 of Directive 2013/11/EU (the Consumer ADR Directive).

This Legal Notice is directly accessible from every page of the Provider's website.

Related documents: Terms of Service · Privacy Policy · Withdrawal Information Notice · Cookie and Storage Notice · Complaints Policy.

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1. Details of the Provider

Legal basis: Ekertv. § 4(a)–(g); Decree 45/2014. § 11(1)(b)–(d) · Articles 5(1)(a)–(g) of Directive 2000/31/EC; Article 6(1)(b)–(c) CRD. The Provider is a sole trader (egyéni vállalkozó) registered in Hungary; the registration data below are therefore the data held in the register of sole traders kept under Act CXV of 2009 on sole traders and sole proprietorships (the "Evectv.").

Nature of the service. The Provider supplies the service exclusively electronically, at a distance, and without registration. The Provider does not maintain business premises and does not offer in-person customer service. The Provider does not publish a bank account number because payment is made exclusively on the payment page of the payment service provider Stripe; the Provider does not accept payment by bank transfer.

What the Provider sells. Natalore sells a personal birth chart reading, for one person (single reading) or for two people (two-person reading: love or friendship). The Reading is prepared from the first name and birth data given by the Consumer, on the basis of the astronomical calculation of the birth chart; the Provider makes it available on a private web reading page and as a PDF, and delivers it by e-mail. The Reading is intended for self-reflection and entertainment; it is not medical, psychological, financial or legal advice, and it does not predict events. The service is described in detail — including how the text of the Reading is produced — in the Terms of Service (Chapter III); the details of the processing of personal data — including the processors and the transfer of data to a third country — are set out in the Privacy Policy.

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2. Contact, customer service and complaint handling

Legal basis: Fgytv. § 17/A(1)(a)–(e) · Art. 13 of Directive 2013/11/EU; Decree 45/2014. § 11(1)(d) and (h) · Art. 6(1)(c) and (g) CRD.

Please note: the Provider is not a business required to operate a customer service centre under Fgytv. § 17/B, and it is not required to employ a consumer protection officer under Fgytv. § 17/D either.

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3. Details of the hosting provider

Legal basis: Ekertv. § 4(h) — the service provider must publish "the registered seat, place of business and contact details, in particular the e-mail address used regularly for contact with recipients of the service, of the provider that supplies the hosting to the service provider". This is a Hungarian-specific requirement: Directive 2000/31/EC does not contain an equivalent provision, so the item cannot be omitted on the basis of EU law.

Operating model. The Natalore application runs on servers operated by the Provider itself. The data above are the data of the provider that supplies the physical housing of those servers (colocation, data centre service) and their network connectivity.

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4. Data processing, data protection contact

Legal basis: Article 13(1)(a)–(b) of the General Data Protection Regulation (Regulation (EU) 2016/679, "GDPR").

Supervisory authority to which a complaint may be lodged:

Under Article 77 GDPR the data subject may also lodge a complaint with the supervisory authority of the Member State of his or her habitual residence, place of work or place of the alleged infringement. The data subject is furthermore entitled to bring proceedings before the competent court (in Hungary, the regional court of his or her place of residence or stay) under Article 79 GDPR.

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5. Consumer protection authority

Legal basis: Sections 1–2 of Government Decree 326/2024. (XI. 14.) on the designation of the consumer protection authority. Under Section 2, "the Government designates the government office as the general consumer protection authority".

The general consumer protection authority competent for the Provider's registered seat:

The contact details of the Budapest and county government offices are available at https://kormanyhivatalok.hu. The Consumer may also file a report with the government office competent for his or her own place of residence.

The national consumer protection authority:

Under Fgytv. § 46(1), consumer protection authority proceedings may only be initiated if the Consumer has first attempted to settle the dispute directly with the business concerned.

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6. Conciliation Boards (békéltető testület)

Legal basis: Fgytv. § 17/A(1a) · Article 13 of Directive 2013/11/EU — the information must cover "the possibility of having recourse to the Conciliation Boards competent for the Consumer's place of residence, place of stay or registered seat", and must state the registered seat, telephone contact, internet contact and mailing address of the Conciliation Board. A business that has a website must provide this information on the website. The names, seats and territorial jurisdiction of the boards are laid down in Annex 2 to the Fgytv. (since 1 January 2024 there are 8 regional boards).

Powers of the Conciliation Board. A Conciliation Board (békéltető testület) is an alternative dispute resolution (ADR) entity whose task is to settle consumer disputes out of court: it first attempts to bring about a settlement, and if that fails, it decides the case (Fgytv. § 18(1)). The procedure is free of charge for the Consumer, and its official language is Hungarian (Fgytv. § 20(6)).

Jurisdiction and free choice of board. The Conciliation Board competent for the Consumer's place of residence or place of stay conducts the procedure; in the absence of a domestic place of residence or stay, the board competent for the Provider's registered seat. However, the Consumer may name any other Conciliation Board in the request, and in that case the board named by the Consumer will act (Fgytv. § 20(1)–(3)).

Precondition of the procedure: the Consumer must have attempted to settle the dispute directly with the Provider (Fgytv. § 27).

Cross-border disputes. A Consumer who is not resident in Hungary may also turn to the European Consumer Centre (ECC-Net) of his or her Member State of residence, which assists free of charge in pursuing claims against a business established in another Member State. For cross-border consumer disputes arising from an online contract, Fgytv. § 18(5) lays down a separate rule of jurisdiction.

6.1 Contact details of the eight Conciliation Boards

All addresses are in Hungary.

The source of the data is the official publication of the boards and of the chambers of commerce and industry operating them; last verified: 29 September 2026. The contact details of the boards may change; the Provider reviews the data regularly.

Review. The Provider reviews the data in this section 6.1 regularly, at least every six months, because the contact details of the boards may change and the correctness of this information is subject to inspection by the authority (Fgytv. § 45/A(1)(e)). This table and the table in section 10.4 of the Complaints Policy must be identical at all times; the two tables are to be updated together.

6.2 Declaration of submission

A general declaration of submission under Fgytv. § 36/C(1) is a written declaration, valid until revoked, by which a business undertakes in advance to submit to Conciliation Board proceedings and to the decision taken in them. The Provider's general declaration of submission: the Provider has not made a general declaration of submission.

This does not affect the Provider's duty to cooperate in Conciliation Board proceedings: the Provider must send a written response within fifteen days of the board's notice, and must ensure that a representative authorised to conclude a settlement takes part in the hearing (Fgytv. § 29(8) and (11)). Under Fgytv. § 32(a)(ab), even in the absence of a declaration of submission the Conciliation Board may issue a binding decision where the request is well founded and the Consumer's claim does not exceed HUF 250,000.

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7. Data sources and open-source components

Natalore uses the following data sets and open-source components published by others. The list serves as the attribution required by their licence terms.

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8. Language versions

This Legal Notice is available in Hungarian and English. If the language versions differ, the interpretation more favourable to the Consumer prevails.

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9. Version and entry into force