Terms of Service (General Terms and Conditions)

Natalore — personal birth chart reading

Please read carefully. These Terms of Service (hereinafter: the Terms) set out the conditions under which you may order the Natalore personal birth chart reading through the https://natalore.com website. By placing an order you accept these Terms.

These Terms do not affect the rights conferred on you as a consumer by law, from which the parties may not derogate to your detriment by contract.

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Contents

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I. Introduction, scope, definitions

I.1 Subject matter

These Terms set out the conditions for ordering and performing the personal birth chart reading service offered under the name Natalore by Ágnes Gróf, sole trader (hereinafter: the Provider) on the https://natalore.com website.

I.2 Scope

I.3 Definitions

I.4 Legal classification of the contract

The contract concluded between the Provider and the Consumer is a consumer contract for the supply of a digital service, concluded at a distance by electronic means. It is governed primarily by:

• Decree 45/2014 (implementing the CRD);
• Act CVIII of 2001 on certain issues of electronic commerce services and information society services (hereinafter: the E-Commerce Act), implementing Directive 2000/31/EC;
• Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts between a consumer and a business for the sale of goods, the supply of digital content and the provision of digital services (hereinafter: Decree 373/2021), implementing Directive (EU) 2019/770;
• the Civil Code;
• the Consumer Protection Act.

I.5 Access to and storage of these Terms

These Terms are permanently available on the website and can be stored and reproduced from there (Section 5(1) of the E-Commerce Act; Article 10(3) of Directive 2000/31/EC): the page can be saved and printed with your browser. The Provider also makes these Terms available as a downloadable PDF.

I.6 Language versions

These Terms are available in Hungarian, English and Spanish. If the language versions differ, the interpretation more favourable to you as a Consumer prevails. The Provider does not stipulate that any one language version prevails over the others.

I.7 Priority of mandatory consumer rights

If any provision of these Terms conflicts with a rule of law from which the parties may not derogate to the detriment of the Consumer, the rule of law prevails and the provision concerned does not apply to that extent. The remaining provisions stay in force.

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II. Details of the Provider

Further details of the Provider and the contact details of the competent authorities are set out in the Legal Notice. Information on the processing of personal data is given in the Privacy Policy.

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III. Detailed description of the service

This chapter defines what you are buying and what the service does not include. Under Section 5(2) of Decree 373/2021 (Article 7 of Directive (EU) 2019/770) this description is the benchmark of conformity with the contract.

III.1 What you buy

Natalore is a one-off, fixed-price digital service: from the birth data you provide the Provider calculates the birth chart and prepares a personal, written Reading of it, which it delivers as a private web reading page and as a PDF document, by e-mail. The service does not involve a user account, a subscription or any recurring charge.

Two products can be ordered:

III.2 What you provide

During the ordering process you provide the following:

• first name;
• date of birth;
• time and place of birth — both may be skipped;
• for a two-person reading, the first name and birth data of the Second Person (point III.9) and the kind of relationship (love or friendship);
• e-mail address;
• if you wish: up to five topics that the Reading gives more weight to (love, work and calling, family, self-knowledge, life direction), and one question of your own of up to 300 characters.

You enter your billing name and address not on the website but on Stripe's payment page (point VI.4, Chapter VII).

The date of birth is a precondition of performance. If you do not give the time of birth, the Provider calculates the chart for local noon on that day, and the Reading contains no houses, no Ascendant and no Midheaven; if the Moon changes sign on that day, the Reading says so. If you do not give the place of birth, the Reading is likewise prepared without houses and Ascendant. In these cases the Reading names what is missing; this is not a defect but follows from the data provided.

Your own question. Please do not include special category personal data in your question — for example data concerning your health, your religious or philosophical beliefs, or your sex life or sexual orientation — and do not name another person by surname or any other identifying detail. The Provider uses the topics and the question solely to write the Reading (point III.5); their processing is described in the Privacy Policy.

III.3 Content of the Reading

The Reading is continuous text divided into chapters about the birth chart, together with the drawing of the chart (the chart wheel).

Topics of the single reading:

Topics of the two-person reading: how the two charts meet; the emotional climate; talking and thinking together; attraction in a love reading, shared joy in a friendship reading; the points of friction; what builds lastingly between the two; and — if the time and place of birth of at least one person are known — the areas of life each lights up in the other. The two-person reading contains no "compatibility" score or verdict and makes no prediction about the future of the relationship.

The topics chosen and your own question. If you chose topics, the Reading gives them more weight; this does not affect the coverage of the topics above. If you asked a question of your own, the Reading answers it in a separate section, within the limits of point III.6.

The length of the Reading may vary with the data provided (it is shorter where the time or place of birth is missing); the Provider undertakes that the topics above are covered, with the exceptions that follow from missing data (point III.2).

III.4 Format and language of the Reading

• The Provider hands over the Reading in two forms: as a private web reading page, opened by the unique link in the delivery e-mail, and as an A4-size PDF document, which is attached to the delivery e-mail and can also be downloaded from the reading page.
• The link to the reading page is unique and secret: anyone who has it can open the Reading. Please share it only with people to whom you wish to show the Reading.
• The Reading is written in the language in which you placed your order (the language of the version of the website you ordered on).

III.5 How the Reading is produced

The Reading is produced in two steps. The birth chart — the positions of the planets, the houses and the aspects — is established by the Provider's own software by astronomical calculation from the birth data you provide. The text of the Reading is generated by the Provider's own software system, which uses artificial intelligence — a large language model provided by Anthropic PBC as a data processor: the text is produced by automated means from the calculated chart and from the interpretive rules of the classical astrological tradition.

• To generate the text the system transmits the first name (both first names for a two-person reading), the birth data, the calculated chart and — if you gave them — the topics you chose and your own question to the language model; it does not transmit the e-mail address, the billing data or the payment data.
• Before delivery the finished text goes through an automated check (among other things, that the degrees and placements mentioned in the text match the calculated chart); no natural person reads it before delivery, and the Reading does not name a human author.
• The transfer of data (including transfers to the United States) and your rights are described in detail in the Privacy Policy.

III.6 The purpose of the Reading — and what the service does NOT include

This section forms part of the description of the service. Please read it before ordering. During the ordering process the Provider asks you to accept these limitations separately and expressly (Section 18(2) of Decree 373/2021; Article 8(5) of Directive (EU) 2019/770).

A) Purpose and nature of the Reading

1. The Reading is content for self-reflection and entertainment: an astrological interpretation that describes tendencies and possibilities and does not state facts about you or about anyone else.
2. The Reading does not constitute medical, psychological, financial, investment, legal or any other professional advice, opinion or diagnosis, and it does not replace consulting a physician, a psychologist, a financial or legal adviser or another qualified professional. Please do not base decisions affecting your health, finances, legal position or relationships on the Reading.
3. The Reading does not predict events and does not guarantee any outcome (for example, how a relationship will develop, professional or financial success, or how other people will behave).
4. A two-person reading passes no verdict on the relationship or its future and states no facts about the Second Person: it rests solely on a comparison of the two birth charts.
5. The interpretation also involves subjective elements. The same birth data may produce text worded differently, because the artificial intelligence used is not deterministic. The astronomical calculation of the chart is independent of this: the same data always produce the same chart.
6. The Reading depends directly on the accuracy of the data you provide. A difference of a few minutes in the time of birth can change the Ascendant and the houses; inaccurate or incomplete data produce an inaccurate or a narrower Reading (point III.2).
7. If you ask a question of your own, the Reading answers it on the basis of the birth chart, as tendencies and possibilities — not as a prediction, and without stating facts. To a health, legal or financial question the Reading answers only within the limits of item 2: it gives no advice, diagnosis or recommendation for a decision.

B) Not part of the service

• an in-person, telephone or video consultation, or a conversation with an astrologer;
• answers to questions beyond the single question of your own referred to in point III.2;
• forecasts (transit, progression or yearly readings), follow-up, or a repeat reading;
• a printed Reading or the postal delivery of any physical item;
• later updates, refreshes or new versions of the Reading;
• a user account, or availability of the reading page for an unlimited time (point III.7).

III.7 One-off performance

The service consists of a single act of performance: preparing and delivering the Reading once. The Provider does not undertake any continuous supply, update or further development in relation to the Reading (Article 8(2) of Directive (EU) 2019/770). The Reading is prepared on the basis of the data and the methodology available at the time of delivery.

The private web reading page remains available for as long as the Provider keeps the Reading in accordance with the Privacy Policy (2 years); the reading page is not a storage service. Please save the PDF version of the Reading to your own device after you receive it.

III.8 The free preview

The free preview available on the website (a display of the birth sky and the birth chart with short descriptions) is not part of the contract governed by these Terms. The preview is for information only and runs entirely in your browser: the Provider's server does not receive or store the birth data you enter for it. The place search is the exception: the text typed into it is processed by the website's server in order to show the matches, and is not stored (details: Cookie and Storage Notice). The preview requires neither registration nor an e-mail address, and it does not replace the Reading that can be ordered.

III.9 Two-person reading — the Second Person's data

1. When you order a two-person reading you provide, alongside your own data, the first name and birth data of the Second Person (the date of birth; the time and place only if you know them). The Provider neither asks for nor processes any other data about the Second Person — no surname, no contact details — it does not contact the Second Person and sends them nothing.
2. You declare that you are entitled to share the Second Person's first name and birth data with the Provider for the purpose of preparing the Reading.
3. The Provider uses the Second Person's data solely to prepare and deliver the two-person reading ordered, and transmits them to the data processor referred to in point III.5 in the same way as your own data. The Second Person has the same rights as a data subject as you do; those rights and the legal basis of the processing are described in the Privacy Policy.
4. The Reading states no facts about the Second Person: it is an interpretation, for self-reflection and entertainment, based on a comparison of the two birth charts (point III.6). Please use the two-person reading with respect for the Second Person's privacy (Chapter XII).

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IV. Technical requirements, functionality, compatibility

Information required by Section 11(1) points t) and u) of Decree 45/2014 (Article 6(1)(r) and (s) CRD). Please check that your digital environment meets the requirements below — this is also relevant for the purposes of Section 21(5) of Decree 373/2021 (Article 12(5) of Directive (EU) 2019/770).

IV.1 Technical requirements for ordering

IV.2 Entering the birth data

The consequences of a missing time or place are described in point III.2.

IV.3 What you need in order to open the Reading — technical protection measures

The PDF file therefore contains no technical protection measure whatsoever; the reading page is protected against unauthorised opening solely by the access code in the unique link. In all other respects use of the Reading is governed solely by the licence conditions set out in Chapter XII.

IV.4 Interoperability

The reading page is a standard web page and the PDF is a standard PDF file: both can be opened on any operating system and device (Windows, macOS, Linux, Android, iOS) for which an up-to-date browser or a PDF reader is available. No software installation is required in order to use the service.

IV.5 Software updates

The service is a one-off performance to which no software update belongs (point III.7). No update is needed in order to open the Reading.

IV.6 Your cooperation in the event of a defect report

If you notice a problem with opening the Reading or with its content, please state in your report the order identifier, the device, operating system, browser or PDF reader you used and — if possible — attach a screenshot. If you fail to cooperate with this reasonable and least intrusive examination, the burden of proving the cause of the defect may fall on you (Section 21(6)–(7) of Decree 373/2021; Article 12(5) of Directive (EU) 2019/770). The Provider is not liable for non-conformity if it proves that the defect was caused by the incompatibility of your digital environment with the requirements notified in this Chapter IV (Section 21(5) of Decree 373/2021).

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V. Technical steps of concluding the contract, input errors, filing, languages, code of conduct

Information required by Sections 5(2) and 6 of the E-Commerce Act (Articles 10–11 of Directive 2000/31/EC) and by Section 11(1) point o) of Decree 45/2014.

V.1 Technical steps of concluding the contract

Orders are placed on the website in the following steps:

On the order screen (the last screen of the ordering process, the checkout) you make the declarations set out in point IX.2, accept these Terms and the Privacy Policy, and place the order by pressing the order button. Pressing the order button creates an obligation to pay; the label of the button states this expressly.

After you press the order button the system redirects you to the Stripe payment page (checkout.stripe.com), where you enter your billing name and address and make the payment. After a successful payment you are returned to the confirmation page of the website, which shows the status of your order.

V.2 Identifying and correcting input errors

• You may go back to earlier screens at any step of the ordering process and change the data you have entered; from the order screen you can also return to the preview.
• The order screen displays the product ordered, the first name (both first names for a two-person reading) and the price, so that the data can be checked and corrected before the order is submitted.
• If you abandon the payment, the data you entered are kept in the same browser tab and you can carry on with the order where you left off.
• You can check and correct your billing name and address on Stripe's payment page before you pay.
• If you notice an error after submitting the order (e.g. a mistyped e-mail address or billing detail), please write to support@natalore.com without delay. The Provider corrects the data free of charge until performance begins and, in the case of billing details, until the invoice is issued. If performance has already begun before your notice reaches us, correcting the data may not be possible in every case; in that event the Provider resends the Reading free of charge to the correct e-mail address and corrects the invoice by way of a cancelling and a new invoice.
• If you entered the birth data incorrectly, you may withdraw from the contract until the Reading is delivered (point IX.4) — you then receive a full refund — and place the order again with the correct data.

If the above possibility of correction is not available, the order does not constitute a contractual declaration under Section 6(1) of the E-Commerce Act.

V.3 Conclusion of the contract and confirmation

1. Your order constitutes an offer.
2. The Provider confirms receipt of the order by electronic means without delay and within 48 hours at the latest (Section 6(2) of the E-Commerce Act). If this confirmation does not reach you within 48 hours, you are released from your offer.
3. The contract comes into existence upon successful payment.
4. No later than when performance begins, the Provider sends you, on a durable medium (by e-mail), a confirmation of the concluded contract, containing the information required by these Terms and a confirmation of the declarations set out in point IX.2 (Section 18 of Decree 45/2014; Article 8(7) CRD).

V.4 Filing, the written form of the contract, subsequent accessibility

V.5 Languages of contracting

The ordering process is available in several languages, including English. If you place your order on the English version of the website, the language of contracting is English; these Terms are available in English, Hungarian and Spanish. In the event of a difference, the interpretation more favourable to you applies, in accordance with point I.6.

V.6 Code of conduct

The Provider has not subscribed to any code of conduct, and no code of conduct is available in relation to its service (Section 5(2) point e) of the E-Commerce Act; Section 11(1) point o) of Decree 45/2014; Article 6(1)(n) CRD).

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VI. Price and payment

VI.1 The price

The price displayed on the website and on the order screen is the final, total price inclusive of tax, which you have to pay.

Prices per currency. The Provider sets the price in each currency as a round amount: the price stated in one currency is not a conversion of another, so the ratio between them may differ from the current exchange rate.

Choosing the currency. By default the website shows the price in the currency of your browser's time zone, if the Provider sells in that currency; otherwise in euro in Europe and in US dollars elsewhere. Anyone may change the currency freely on the order screen, and you may order in any currency of the table, from any country: the price does not depend on your nationality, place of residence or location (Article 4 of Regulation (EU) 2018/302). The choice stays in your browser; the Provider does not store it.

Apart from paying the price, you bear no further cost or payment obligation in connection with the service.

The ordering process contains no pre-ticked box and no additional paid option or service; the Provider does not use any (Section 8/A of Decree 45/2014, Section 6:79 of the Civil Code; Article 22 CRD). The only amount payable is the price of the product ordered. The price valid at any given time is shown on the website and on the order screen; the price applicable to you is the one shown on the order screen (point VI.7).

VI.2 Value added tax (VAT)

VAT treatment: personal VAT exemption.

This applies under any tax regime: the price displayed is the final, total price inclusive of tax. No tax, duty or other public charge is added to the amount you pay, and the Provider will not claim any tax from you afterwards (Section 11(1)(e) of Government Decree 45/2014; Article 6(1)(e) of Directive 2011/83/EU).

VI.3 Currency, conversion, the currency of the invoice

The currency of payment. You pay the amount, in the currency, shown on the order screen (VI.1); the price is displayed in the format matching your language setting. If your payment account is held in another currency, your card issuer may apply an exchange rate and a fee. This is a matter between you and your bank; that amount does not accrue to the Provider and the Provider has no influence over it.

Paying in another currency on the payment page. The payment page (Stripe) may offer to let you pay the price in another currency, that of the place where you are. If you choose this, Stripe performs the conversion at the rate shown there, which includes a conversion fee of 2–4%; the fee is set by Stripe and does not accrue to the Provider. If you pay in the currency shown on the order screen, this fee does not arise (your bank's fee may still apply, see above).

Refunds. On withdrawal, under the guarantee or on any other refund you get the full amount back in the currency and at the rate in which you paid — that is, exactly the amount you paid.

The currency of the invoice. The invoice is always issued in euro (EUR) (VII.3). If you paid in another currency, the amount of the invoice is the amount in euro that the payment service provider (Stripe) actually credited to the Provider for your payment; the invoice also states the amount and the currency you paid. This changes nothing in what you pay or get back.

Local price for information. Where the price is not stated in your currency, the website may show beside it in brackets, marked "≈", an approximate amount in your currency: at the European Central Bank's daily reference rate, rounded to a whole unit. This is for information only; it is not the price and not an offer. The amount payable is the one shown on the order screen and on the payment page.

VI.4 Payment methods

• Payment takes place on the secure payment page of the payment service provider Stripe, to which the system redirects you.
• Accepted payment methods: payment card (Visa, Mastercard); further payment methods available in your country may also appear on the payment page. The Provider indicates the accepted payment methods clearly and legibly, at the latest at the beginning of the ordering process (Section 15(3) of Decree 45/2014; Article 8(3) CRD). The availability of individual payment methods may also depend on your country and device; the payment page always shows the methods actually available.
• You enter your card details directly on the Stripe interface; those details never touch the Provider's systems, and the Provider does not learn or store them.
• You also enter your billing name and address on Stripe's payment page; after the payment Stripe passes them to the Provider for the invoice (Chapter VII).
• The payment page expires after 3 hours. If it expires, the order has to be placed again.
• The Provider charges no surcharge for any payment method.

VI.5 Unsuccessful payment

If payment does not take place, no contract comes into existence, the Provider does not begin performance, and no payment obligation arises for you.

VI.6 No personalised pricing

The Provider does not apply a price personalised on the basis of automated decision-making or profiling. Every Consumer pays the same displayed price (Section 11(1) point q) of Decree 45/2014; Article 6(1)(ea) CRD). The default choice of currency (VI.1) is not a personalised price: in each currency everyone sees and pays the same price, and anyone may choose the currency freely.

VI.7 Price changes

The Provider may change the price at any time with effect for the future. A price change does not affect orders already placed: the price applicable to you is the one shown on the order screen when you placed your order.

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VII. Invoicing

1. The Provider issues an electronic invoice for the service through the Billingo invoicing service.
2. The invoice is sent by e-mail to the e-mail address you provided, normally together with the message delivering the Reading. If the invoice does not arrive for technical reasons, please let us know at support@natalore.com and the Provider will send you the invoice free of charge.
3. The invoice is issued in euro (EUR); if you paid in another currency, as set out in point VI.3, stating the amount and the currency you paid. The language of the invoice is always English.
4. The invoice falls within the scope of online invoice data reporting to the Hungarian National Tax and Customs Administration (Nemzeti Adó- és Vámhivatal, NAV).
5. The Provider issues the invoice to a private individual customer; the system does not request or process tax numbers, so an invoice containing a tax number (a business invoice) cannot be issued.
6. The Provider issues the invoice to the name and address you gave on Stripe's payment page; if your country has no postcodes, the invoice is issued without one. If the billing details are incomplete or incorrect, the issue of the invoice may fail. Please give your name, country, postcode, city and address accurately.
7. The Provider retains invoices and accounting documents for at least 8 years under Section 169 of Act C of 2000 on Accounting (the Accounting Act). (The retention period under Section 169(2) of the Accounting Act is eight years; the value of 8 years is used with the same meaning in Chapter 9 of the Privacy Policy.)
8. If you have received the Reading but the invoice has not arrived, please let us know at support@natalore.com; the Provider will resend the invoice free of charge.

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VIII. Performance

VIII.1 How performance takes place

1. After successful payment the Provider's server recalculates the birth chart from the birth data you provided.
2. The text of the Reading is generated by the system described in point III.5; for that purpose it transmits the first name (both first names for a two-person reading), the birth data, the calculated chart and — if you gave them — the topics you chose and your own question to the language model of Anthropic PBC as data processor.
3. From the finished text the system produces the private web reading page and an A4-size PDF document.
4. The system delivers the Reading by e-mail to the e-mail address you provided: the message contains the unique link to the reading page and — as an attachment — the PDF document.
5. Delivery is not immediate. The Provider sends the Reading with a delay after payment, within the time limit set out in point VIII.2; until delivery the Reading cannot be opened on the reading page either. During this period you may withdraw from the contract under point IX.4, with a refund of the full amount.

VIII.2 Time limit for performance

The Provider delivers the Reading within 24 hours at the latest.

Legal background: in the absence of an agreement to the contrary, the business supplies the digital service without undue delay after the conclusion of the contract (Section 17(1) of Decree 373/2021; Article 5(1) of Directive (EU) 2019/770).

VIII.3 When is the service considered performed?

Performance takes place when the Reading arrives at the e-mail address you provided, that is, when it becomes accessible to you (Section 17(2) of Decree 373/2021; Article 5(2) of Directive (EU) 2019/770).

VIII.4 Resending

If you lose the Reading, the Provider will resend it free of charge on request within 2 years of delivery, to the same address or — after identification — to a different e-mail address. You can request a resend at support@natalore.com.

VIII.5 If the Reading does not arrive

1. Please check your spam and promotions folders, and check that the e-mail address you gave is correct.
2. If the Reading does not arrive within the time limit undertaken, please write to support@natalore.com. The Provider will resend or re-create the Reading without undue delay.
3. If the Provider still fails to perform despite your request, you may terminate the contract, and the Provider will refund the full amount paid within 14 days at the latest, using the same means of payment you used (Sections 23–24 of Decree 373/2021; Articles 13 and 18 of Directive (EU) 2019/770). You may also terminate without a prior request if the Provider has refused to perform, or if the time limit agreed by the parties was essential.
4. If the Reading did not arrive because you gave an incorrect e-mail address, please tell us the correct address; the Provider will resend the Reading free of charge.

VIII.6 Impediments

If performance is temporarily prevented by an unavoidable cause outside the Provider's control (for example, a prolonged outage of the artificial intelligence provider or the e-mail service, a network failure or an act of a public authority), the Provider will inform you and will resume performance immediately once the impediment ceases. If performance becomes permanently impossible, the Provider will refund the full amount paid within 14 days. This point does not limit the mandatory rights conferred on you by law.

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IX. Withdrawal and termination

Detailed information: the completed model information notice under Annex 1 to Decree 45/2014 and the model withdrawal/termination form under Annex 2 are set out in a separate document, the Withdrawal Information Notice, which is permanently available on the website. This chapter is a summary of that document; in the event of a difference, the Withdrawal Information Notice is the more detailed text, and the interpretation more favourable to you applies.

IX.1 Main rule

You may withdraw from the contract without giving any reason within 14 days of the day on which the contract was concluded, or — if performance has already begun — terminate the contract (Section 20 of Decree 45/2014; Article 9(2)(a) CRD).

IX.2 Loss of the right of withdrawal — the two declarations made during ordering

On the order screen you make the following two declarations by means of a single tick box that is not pre-ticked; the verbatim wording of both declarations stands next to it, one after the other:

☐ I expressly request that the Provider start preparing and delivering my personal Reading right away, before the 14-day withdrawal period ends. I acknowledge that I lose my right of withdrawal once the Reading arrives at my e-mail address (if it qualifies as digital content, already when performance begins); until then I can still withdraw.

These declarations are separate from accepting these Terms and the Privacy Policy: you accept those by submitting your order (Section 6:78 of the Civil Code), of which you are informed next to the order button. The two declarations above are made independently, by their own tick box — under Section 29(1) m) of Decree 45/2014 (Article 16(m) CRD) the acknowledgement cannot be inferred from general acceptance of the Terms. The order cannot be submitted unless the box is ticked; the two declarations are therefore made at the same time.

Master wording. The versioned master wording of the two declarations above is set out in points 4.1 and 4.2 of the Withdrawal Information Notice; this point quotes that same wording verbatim. The ordering interface must display the same wording, unchanged; should the texts ever differ, the wording in the Withdrawal Information Notice prevails. The detailed display requirements (one non-pre-ticked tick box carrying both texts, kept separate from acceptance of these Terms, on the same screen as the order button, in the language of the order) are set out in point 4.3 of that notice. The Provider records the verbatim wording of the declarations and the timestamp at which they were made with the order, and likewise the version numbers of the legal documents accepted.

IX.3 Legal basis of the exclusion

Primarily: under Section 29(1) point a) of Decree 45/2014 (Article 16(a) CRD) you do not have a right of withdrawal after the service has been fully performed. However, because this contract imposes an obligation on you to pay, that exclusion — on the wording of Section 29(1) point a) itself — takes effect only if performance began (i) with your express prior consent and (ii) with your acknowledgement that you would lose your right of withdrawal once the Provider had fully performed the contract. The moment of full performance is the delivery of the Reading by e-mail.

In the alternative (should the service qualify as digital content not supplied on a tangible medium): under Section 29(1) point m) of Decree 45/2014 (Article 16(m) CRD) the right of withdrawal ceases when performance begins, provided that (i) the Provider began performance with your express prior consent, (ii) you declared at the same time as giving that consent that you acknowledged the loss of your right of withdrawal once performance had begun, and (iii) the Provider sent the confirmation required by Section 18 of Decree 45/2014 (Article 8(7) CRD).

If any of these conditions is not met, you do not bear the cost of the performance under Section 27 of Decree 45/2014 (Article 14(4) CRD), and your right of withdrawal remains in place.

If either of the declarations in point IX.2 is missing, the exclusion does not take effect: you may then withdraw within the 14-day period even after the Reading has reached you, you pay nothing for the service under Section 27 of Decree 45/2014 (Article 14(4) CRD), and the Provider refunds the full price. See points 3.2, 3.5 and 3.6 of the Withdrawal Information Notice.

The Provider expressly records that the service does not fall within the category of "goods made to the consumer's specifications" under Section 29(1) point c) of Decree 45/2014 (Article 16(c) CRD), because the Reading is not a tangible movable item; the Provider does not rely on that ground of exclusion.

IX.4 Withdrawal and termination before delivery

Until the Reading is delivered, you may withdraw or terminate. In such a case — irrespective of whether preparation of the Reading has begun — the Provider refunds the full amount you paid, and you have no amount to pay.

The Provider does not charge the proportionate amount under Section 26 of Decree 45/2014 (Article 14(3) CRD). Under Section 26(1), a consumer who terminates the contract after performance has begun would have to pay an amount proportionate to the service performed up to the moment the termination was communicated; that amount would be calculated on the basis of the total price agreed in the contract, inclusive of tax, and if the consumer proved that the amount so calculated was excessive, the proportionate amount would be calculated on the basis of the market value of the services performed up to the termination of the contract. The Provider expressly waives that amount: where you withdraw or terminate before delivery, it charges and deducts no proportionate amount.

This commitment is voluntary, is more favourable to you than the law requires and binds the Provider in respect of orders placed while these Terms are in force; it neither affects nor limits the rights conferred on you by law. For details see Chapter 5 of the Withdrawal Information Notice.

The Provider stops the preparation and delivery of the Reading at the same time as it processes the refund.

Important. A statement submitted through the "Withdraw from the contract" function on the website stops delivery automatically and immediately and initiates the refund. If you make your statement by another route (by e-mail, by post or by telephone), stopping delivery requires handling by the Provider; where the time limit undertaken for delivery is close, the function on the website is the fastest route. Should the Reading nevertheless reach you despite a statement made in time, this does not affect your right to the refund: the Provider refunds the full amount in that case as well, and you refrain from any further use of the Reading under Section 25/A of Decree 45/2014 (point IX.9). For details see point 5.3 of the Withdrawal Information Notice.

IX.5 How to withdraw or terminate

You can notify your intention to withdraw or terminate in the following ways:

1. using the "Withdraw from the contract" function available on the website: https://natalore.com/en/withdrawal;
2. by completing and sending the model form annexed to the Withdrawal Information Notice;
3. by any other unequivocal statement to that effect, sent to the e-mail address support@natalore.com or to the postal address 2100 Gödöllő, Szabó Pál utca 32., Hungary;
4. orally, by telephone: +36 30 460 0093 (customer service hours: on business days from 9:00 to 17:00 (Central European Time)). The Provider treats a statement made by telephone as valid and acknowledges its receipt by e-mail, with the content set out in point IX.6.

Withdrawal is subject to no formal requirement: the Provider does not require the use of a mandatory form, mandatory reasons or a mandatory order identifier (Section 22(1) point b) of Decree 45/2014; Article 11(1) CRD). Withdrawal or termination is deemed to have been exercised in time if you send the statement before the deadline expires. Under Section 22(4) of Decree 45/2014 the burden is on you to prove that you exercised the right in accordance with that Section, so we recommend that you also send your statement in writing and keep proof of dispatch.

IX.6 Acknowledgement of receipt of the withdrawal

The Provider acknowledges receipt of the withdrawal or termination statement without undue delay, on a durable medium; the acknowledgement contains the content of the withdrawal statement and the date and time on which it was sent (Section 22(1c) of Decree 45/2014; Article 11a(4) CRD, applicable from 19 June 2026).

IX.7 Refund

The Provider refunds the full amount received from you — with no deduction of any proportionate amount, by reason of the waiver in point IX.4 — without undue delay and in any event within 14 days of becoming aware of the withdrawal or termination (Section 23(1) of Decree 45/2014), using the same means of payment you used (in the case of card payment, to the same card). A different means of payment is used only with your express consent, and you bear no additional cost as a result of the refund.

IX.8 Consequence of a failure to inform

If the Provider has failed to comply with its obligation to inform you about the right of withdrawal, the withdrawal period is extended by 12 months. If the Provider supplies that information later, within the 14-day period, the period expires 14 days after that information is communicated (Section 21 of Decree 45/2014; Article 10 CRD).

IX.9 Obligations after withdrawal — yours and the Provider's

a) Your obligation. In the event of withdrawal you refrain from further use of the Reading and from making it available to third parties (Section 25/A of Decree 45/2014; Article 14(2a) CRD).

b) The Provider's obligation to refrain. Upon withdrawal the Provider refrains from using content that you provided or created and that is not personal data (Section 23(6) of Decree 45/2014; Article 16(3) of Directive (EU) 2019/770). In practice this means that after withdrawal the Provider does not use the first names and birth data provided for the purpose of preparing the Reading; those data are, however, personal data, so they are governed primarily by the GDPR and by the Privacy Policy.

c) Making content available on request. At your request the Provider makes available to you the content you provided or created that is not personal data (Section 23(7) of Decree 45/2014). You can send such a request to support@natalore.com; today such requests are fulfilled manually.

d) Preventing further use. Section 23(9) of Decree 45/2014 (Article 16(5) of Directive (EU) 2019/770) entitles the Provider, upon withdrawal, to prevent further use of the service (for example by making the content inaccessible). The Provider reserves the right, upon withdrawal or a refund of the price, to end the availability of the private web reading page. There is no user account, and a PDF document already delivered cannot be recalled; the obligation to refrain under point a) applies to it.

IX.10 Right to retrieve your content

You are entitled to retrieve the content that you provided or created in the course of the service, free of charge, without hindrance, within a reasonable time and in a commonly used, machine-readable data format (Section 23(8) of Decree 45/2014; Section 25(4) of Decree 373/2021; Article 16(4) of Directive (EU) 2019/770). You can send such a request to support@natalore.com.

IX.11 Orders placed by persons who are not consumers

The right of withdrawal and termination under this chapter is conferred on the Consumer. A User acting within the scope of their trade, profession or business does not have this right.

IX.12 Satisfaction guarantee — voluntary money-back commitment

"If you do not recognise yourself in your Reading, we give you your money back." In addition to your statutory rights, the Provider gives the following voluntary commercial guarantee. The guarantee does not affect or limit the rights you have under the law: you can use it alongside those rights and independently of them.

The guarantee and your statutory rights. The guarantee is a voluntary undertaking that supplements — and neither replaces nor narrows — the rights you have:

• the right of withdrawal and termination (points IX.1–IX.11 and the Withdrawal Information Notice): before delivery you may withdraw with a full refund, regardless of the guarantee;
• your rights under the statutory warranty of conformity (kellékszavatosság) if the service does not conform to the contract (Chapter X): you have them against the Provider by law and free of charge, within the time limits set out in Chapter X — whether or not you use the guarantee;
• your right to complain and to turn to the Conciliation Board (Chapter XI).

The guarantee also applies in the situations described in points X.7 and XIII.2: those points only state that the circumstances listed there do not in themselves amount to non-conformity.

Binding effect. The Provider is bound by the guarantee on the terms set out in this point and in any statement describing the guarantee on the website or in advertising; where such a statement contains terms more favourable to you, the more favourable terms apply.

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X. Statutory warranty of conformity, product warranty, commercial guarantee, non-conformity

X.1 Requirement of conformity

The Provider must supply the service in accordance with the description, quantity, quality, functionality, compatibility and interoperability set out in Chapters III and IV of these Terms, and the service must be fit for the purposes for which services of the same type are normally used (Section 5 of Decree 373/2021; Articles 7–8 of Directive (EU) 2019/770).

X.2 Model information notice on the statutory warranty of conformity

Model information notice under Annex 3 to Government Decree 45/2014 (II. 26.) — point 1: Statutory warranty of conformity (kellékszavatosság)

(English working translation. Hungarian is the language of the statutory text; the Hungarian version of these Terms contains the notice verbatim.)

In what cases can you exercise your right to the statutory warranty of conformity? In the event of non-conformity of the Natalore personal birth chart reading, you may enforce a claim under the statutory warranty of conformity against the business, in accordance with the rules of the Civil Code.

What rights do you have under your claim to the statutory warranty of conformity? You may, at your choice, make the following claims: you may request repair or replacement, unless satisfying the claim you have chosen is impossible or would cause the business disproportionate additional cost compared with satisfying another claim. If you did not or could not request repair or replacement, you may request a proportionate reduction of the price, or you may repair the defect yourself or have it repaired by another party at the business's expense, or — as a last resort — you may withdraw from the contract. In the case of a contract between a consumer and a business for the sale of goods that qualify as tangible movable items, for the supply of digital content or for the provision of digital services, you may not, in the exercise of your rights under the statutory warranty of conformity, repair the defect yourself or have it repaired by another party at the business's expense. You may switch from the warranty right you have chosen to another one; however, you bear the cost of switching, unless it was justified or the business gave cause for it.

Within what deadline can you enforce your claim under the statutory warranty of conformity? You must notify the defect immediately after discovering it, but no later than within two months of discovering the defect. At the same time, please note that you can no longer enforce your rights under the statutory warranty of conformity after the two-year limitation period running from the performance of the contract. (The rule relating to second-hand items does not apply to this service.)

Against whom can you enforce your claim under the statutory warranty of conformity? You can enforce your claim under the statutory warranty of conformity against the business.

What other conditions apply to enforcing your rights under the statutory warranty of conformity? Within one year of performance, there is no condition for enforcing your claim other than notifying the defect, provided that you prove that the service was supplied by the business Ágnes Gróf, sole trader. After one year from performance, however, it is for you to prove that the defect you discovered already existed at the time of performance.

Supplementary rule specific to digital services: in the case of a digital service supplied by a single act of performance, it is presumed until proven otherwise that a defect discovered within one year of the time of performance already existed at the time of performance (Section 21(3) of Decree 373/2021; Article 12(2) of Directive (EU) 2019/770), that is, during the first year it is for the Provider to prove when the defect arose.

X.3 Product warranty — not applicable

A product warranty (termékszavatosság) can only arise in respect of a defect in a tangible movable item (a product) (Section 6:168 of the Civil Code). The Natalore service is a digital service whose result is not a tangible movable item, and therefore no product warranty claim can be made in connection with this service. The Provider gives this information under Section 11(1) point m) of Decree 45/2014 (Article 6(1)(l) CRD).

X.4 Commercial guarantee — the satisfaction guarantee

• A commercial guarantee based on legislation (kötelező jótállás) does not apply to this service: Government Decree 151/2003 (IX. 22.) on the mandatory guarantee for certain durable consumer goods applies to durable consumer goods, not to digital services.
• The Provider does not offer a contractual (voluntary) guarantee against non-conformity (jótállás). Instead it gives the satisfaction guarantee set out in point IX.12: a voluntary money-back commitment that does not depend on any non-conformity, whose terms — the name and address of the guarantor, what it covers, its duration and how to claim it — are set out in point IX.12 (Section 11(1) point n) of Decree 45/2014; Article 6(1)(m) CRD). The guarantee does not affect your rights under the statutory warranty of conformity (points X.1–X.7).
• After-sales customer service: the Provider is available at the e-mail address support@natalore.com on business days from 9:00 to 17:00 (Central European Time). The Provider does not supply any other after-sales service (such as a consultation).

X.5 Remedies for non-conformity — the hierarchy of remedies

If the service is not in conformity with the contract, you may make the following claims (Sections 22–24 of Decree 373/2021; Articles 13–14 of Directive (EU) 2019/770):

Important limit: the contract cannot be terminated on the basis of a minor defect (Section 6:159(3) of the Civil Code; Article 14(6) of Directive (EU) 2019/770). It is for the Provider to prove that the defect is minor (Section 22(6) of Decree 373/2021).

In the event of termination, the Provider refunds the entire price within 14 days at the latest, using the same means of payment you used; the costs of the refund are borne by the Provider (Section 24 of Decree 373/2021; Article 18 of Directive (EU) 2019/770).

Important. A refund can today be initiated only for the full amount; partial (part-amount) refunds are not implemented in the system. If you claim a proportionate price reduction, the Provider handles the claim individually, by manual administration; for as long as partial refunds are technically unavailable, the Provider refunds the full amount if you so choose. This does not limit the claim conferred on you by Section 22 of Decree 373/2021.

X.6 Deadlines — summary

X.7 What does not amount to non-conformity

Within the limits notified in point III.6 and separately accepted by you, the following do not in themselves amount to non-conformity:

• you disagree with the interpretations in the Reading, or do not recognise yourself in them — this is the case the satisfaction guarantee in point IX.12 is for;
• the Reading differs from what you expected because you provided inaccurate or incomplete birth data (points III.2 and III.6);
• the Reading contains no houses, Ascendant or Midheaven because the time or place of birth is missing;
• the wording of the Reading differs if you place a repeat order.

This point does not limit the mandatory consumer rights conferred on you by law, and it does not release the Provider from supplying the characteristics undertaken in Chapters III and IV.

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XI. Complaint handling and dispute resolution

Detailed rules: the Complaints Policy, available on the website, which contains the full details of the Conciliation Boards (békéltető testületek), the mandatory content of the record of a complaint and the procedural deadlines.

XI.1 Making a complaint

You may submit your complaint either orally or in writing.

XI.2 Handling of the complaint

The Provider examines the complaint and answers it within 30 days at the latest, in writing, on the merits, with reasons, and in a verifiable manner (Section 17/A(6) of the Consumer Protection Act). If the complaint is rejected, the answer also contains information about the available remedies (Section 17/A(8) of the Consumer Protection Act). The Provider retains complaints and the answers given to them for 3 years and presents them to the supervisory authority on request (Section 17/A(7) of the Consumer Protection Act).

Oral complaints. If an oral complaint made by telephone or by another electronic communications service is not remedied immediately, the Provider takes a written record of it, sends you a copy of that record and assigns a unique identification number to the complaint (Sections 17/A(4)–(5) of the Consumer Protection Act). The eight mandatory items of the record are listed in the Complaints Policy.

Electronic complaint form. The Provider does not currently operate an electronic complaint form; complaints may be made by e-mail, by post or by telephone. If the Provider introduces such a form in the future, it will acknowledge receipt of the complaint without delay (Section 17/A(6a) of the Consumer Protection Act).

XI.3 Conciliation Board (békéltető testület)

If the Provider rejects your complaint, you may turn to the Conciliation Board (békéltető testület). The Board competent for the Provider's registered seat is: Pest County Conciliation Board (Pest Vármegyei Békéltető Testület) — 1055 Budapest, Balassi Bálint u. 25. IV/2., Hungary · +36 1 792 7881 · pmbekelteto@pmkik.hu. You may also turn to the Board competent for your place of residence or stay and, at your request, any other Conciliation Board may act (Section 20(3) of the Consumer Protection Act). The details of all Conciliation Boards are set out in the Complaints Policy and in the Legal Notice.

The Provider has a duty to cooperate in Conciliation Board proceedings: it must send a written response when called upon by the Board and must ensure that a person authorised to reach a settlement takes part in the hearing (Sections 29(8) and 29(11) of the Consumer Protection Act). General declaration of submission to the Board's decisions: the Provider has not made a general declaration of submission.

Conciliation Board proceedings may be initiated on condition that you have first attempted to settle the dispute directly with the Provider (Section 27 of the Consumer Protection Act).

Mandatory out-of-court dispute resolution mechanism. Beyond the duty to cooperate described above, the Provider is not bound by any mandatory out-of-court dispute resolution mechanism, whether based on legislation or on a voluntary submission (Section 11(1) point v) of Decree 45/2014; Article 6(1)(t) CRD). Recourse to the Conciliation Board and to the courts is open to you at your choice.

XI.4 Consumer protection authority

You may also turn to the consumer protection body of the capital or county government office (fővárosi vagy vármegyei kormányhivatal) competent for your place of residence. The authority competent for the Provider's registered seat is: Pest County Government Office, Consumer Protection Department — 1088 Budapest, József krt. 6., Hungary · +36 1 459 4843 · fogyved@pest.gov.hu.

If you have no place of residence in Hungary. For the purposes of proceedings before the Hungarian consumer protection authority, the government office competent for the Provider's registered seat (Pest County Government Office, Consumer Protection Department — 1088 Budapest, József krt. 6., Hungary · +36 1 459 4843 · fogyved@pest.gov.hu) and the National Authority for Trade and Consumer Protection (Nemzeti Kereskedelmi és Fogyasztóvédelmi Hatóság, NKFH), which has national competence, act in that case. This does not affect your right to turn to the consumer protection authority of your own Member State or to the dispute resolution forums described in point XI.5. The full contact details of the authorities are set out in the Complaint Handling Policy.

XI.5 If you live in another country

The European Commission's online dispute resolution (ODR) platform ceased to operate on 20 July 2025 and can no longer be used. Instead, you may:

• turn to an alternative dispute resolution (ADR) entity notified in your own country under Directive 2013/11/EU; the official list of these entities is available on the European Commission's website;
• obtain free assistance in cross-border cases from the European Consumer Centres Network (ECC-Net), or from the European Consumer Centre in your country.

XI.6 Court proceedings

The above does not affect your right to bring your claim before a court (see Chapter XIV).

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XII. Intellectual property and permitted use of the Reading

XII.1 The Provider's rights

The website, its design, texts, illustrations and source code, the Natalore sign, the methodology of the Reading, the instruction set (prompt) used, the drawing of the chart wheel and its set of glyphs, and the template, typography and layout of the Reading are the intellectual property of the Provider or of its licensors. They may not be used without the Provider's prior written consent.

XII.2 Your licence to use the Reading

By paying the price you acquire an indefinite, royalty-free, non-exclusive, non-transferable right to use the Reading for your own personal purposes. This includes the right to:

• open, read and save the Reading to your own device an unlimited number of times;
• print it and make copies for your own use;
• share it for private, non-commercial purposes with your family and friends and, in the case of a two-person reading, with the Second Person.

XII.3 What the licence does not include

You are not entitled to:

• publish or disclose the Reading, or make it available in full on a website, on social media or on any other public platform;
• resell, rent out, license or otherwise commercially exploit it;
• use it for astrological or other advisory services provided to third parties;
• use it for training artificial intelligence, for data mining or for building a database;
• remove the Provider's identification from the Reading, or distribute the Reading modified in a way that is misleading as to the Provider.

This point does not restrict the free uses permitted by law, in particular quotation, or your right to present the Reading to an authority, a Conciliation Board, a court or your legal representative in order to enforce your rights.

XII.4 The data you provide — two-person reading

The Provider uses the data you provide solely for performing the contract; it does not publish or sell them, does not use them for marketing or reference purposes, and does not provide them for the training of artificial intelligence. For a two-person reading you are responsible for having been entitled to provide the Second Person's data (point III.9). Please do not publish the two-person reading without the Second Person's consent, and do not share it in a way that may infringe the Second Person's privacy. The processing of the data and their retention period (2 years) are described in the Privacy Policy.

XII.5 Copyright status of the Reading

The text of the Reading is produced by automated means, as described in point III.5. The Provider expressly records that the licence conditions set out in this chapter apply between the parties irrespective of whether the text of the Reading qualifies as a work protected by copyright.

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XIII. Liability

Starting point: the Provider does not exclude or limit its liability where the law prohibits it from doing so. The limitations set out in this chapter apply within the limits of, and without prejudice to, mandatory consumer protection rules.

XIII.1 What the Provider does not exclude or limit

The Provider never excludes or limits its liability:

• for non-conformity (the statutory warranty of conformity) and for the rights conferred by Decree 373/2021;
• for breach of contract caused intentionally, or causing damage to human life, limb or health (Section 6:152 of the Civil Code);
• where the exclusion or limitation of liability is prohibited by law;
• for other rights conferred on the Consumer by law.

Under Article 22 of Directive (EU) 2019/770 and Section 3 of Decree 373/2021, any contractual term that excludes or limits the Consumer's rights before the Consumer notifies the Provider of a lack of conformity is null and void.

XIII.2 Limits arising from the nature of the service

Within the limits described in point III.6 and separately accepted by you, the Provider is not liable:

• for whether you or third parties agree with the interpretations in the Reading or recognise yourselves in them;
• for deviations arising from inaccurate, incomplete or untrue data provided by you;
• for the consequences of personal, relationship, professional, financial or other decisions taken on the basis of the Reading, provided that the service was otherwise in conformity with the contract: the Reading is content for self-reflection and entertainment, not advice (point III.6);
• for health consequences: the Reading is neither a health-related nor a psychological opinion; if you have a physical or mental health concern, please consult a physician or another qualified professional.

This point does not affect the satisfaction guarantee under point IX.12.

XIII.3 Operation of the website

The Provider makes the website available in the form in which it exists from time to time and does not guarantee continuous, uninterrupted or error-free operation. The Provider reserves the right to suspend operation for maintenance. This does not affect its obligation to perform contracts already concluded (Chapter VIII), and it does not exclude any liability that the Provider may not exclude under point XIII.1.

XIII.4 Third parties

The Provider is not liable for outages in the services of third parties (your internet service provider, your e-mail provider, spam filters, the payment service provider, the artificial intelligence provider), on the understanding that this does not release the Provider from its obligation to perform the contract and — if performance fails — to refund the price (point VIII.6).

XIII.5 Your responsibility

You are responsible for the truthfulness and accuracy of the data you provide, in the case of a two-person reading for having been entitled to provide the Second Person's data (point III.9), and for using the website lawfully and without infringing the rights of others.

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XIV. Applicable law and jurisdiction

XIV.1 These Terms and the contract concluded between the Provider and you are governed by Hungarian law, to the exclusion of the United Nations Convention on Contracts for the International Sale of Goods (CISG).

XIV.2 This choice of law may not have the result of depriving you, as a Consumer, of the protection afforded to you by those provisions of consumer protection law that cannot be derogated from by agreement under the law of the country in which you have your habitual residence (Article 6(2) of Regulation (EC) No 593/2008 — Rome I). If the law of the country of your habitual residence contains a mandatory consumer protection rule that is more favourable to you than these Terms, that rule applies.

XIV.3 The Hungarian courts have jurisdiction over disputes, on the understanding that this jurisdiction is not exclusive and does not limit your right, as a Consumer, to bring proceedings before the courts of the Member State in which you are domiciled; the Provider may sue you only before the courts of the Member State in which you are domiciled (Articles 17–19 of Regulation (EU) No 1215/2012 — Brussels Ia).

XIV.4 No provision of this chapter limits the mandatory consumer rights conferred on you by law, or excludes recourse to out-of-court dispute resolution (Chapter XI). The Provider does not use any arbitration clause and does not require you to waive any collective redress available to you under the law of your country.

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XV. Amendment of these Terms

XV.1 The Provider may amend these Terms unilaterally with effect for the future, in particular where legislation changes, where an authority takes a decision, where the content or the technical conditions of the service change, or where a new payment or delivery solution is introduced.

XV.2 The amended Terms enter into force upon publication on the website, on the date indicated in them. The Provider publishes the amended Terms with a new version number and date of entry into force.

XV.3 An amendment does not affect orders already placed or contracts already concluded. Your contract is in every case governed by the version of the Terms that was in force when you placed your order and that you accepted (Section 11(6) of Decree 45/2014; Article 6(5) CRD).

XV.4 The Provider makes earlier versions of the Terms available in an archive on the website.

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XVI. Minimum age

XVI.1 Ordering the service requires that you have reached the age of 18. By placing an order you declare that you have reached that age and that your legal capacity is not restricted.

XVI.2 If the order is placed by a minor with limited legal capacity, the consent of their legal representative is required for the contract to be valid (Section 2:12 of the Civil Code).

XVI.3 If the Provider learns that an order was placed by a person below the minimum age, the Provider may refuse performance or withdraw from the contract, and refunds the price paid. The processing of the related personal data is governed by the Privacy Policy.

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XVII. Version, entry into force, availability

Language clause: if the language versions of these Terms differ, the interpretation more favourable to you prevails.

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Annex 1 — Model withdrawal/termination form

The Provider makes the following model form available to you under Section 11(1) point i) and Section 22(1) point a) of Decree 45/2014 (Article 6(1)(h) and Article 11(1) CRD). Using the form is not mandatory: you may also communicate your decision to withdraw or terminate by any other unequivocal statement (point IX.5). You can send the completed form to support@natalore.com or to the postal address 2100 Gödöllő, Szabó Pál utca 32., Hungary.

Annex I(B) to Directive 2011/83/EU — Model withdrawal form (official English text, reproduced verbatim)

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To [here the trader's name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.

Note: the Hungarian implementing text (Annex 2 to Decree 45/2014, as established by Section 15 of Government Decree 712/2020 (XII. 30.)) is reproduced verbatim in the Hungarian version of these Terms. It does not contain the reference to a fax number and it refers to withdrawal (elállás) and termination (felmondás) together.

Details needed to complete the "To" field: