Withdrawal Information Notice

(Information on your right of withdrawal and termination)

Natalore — personal birth chart reading

This document explains how you can get out of the contract and when you get your money back. It is the information required by Section 11(1) points i)–l) and Section 11(4) of Government Decree 45/2014 (II. 26.) on the detailed rules of contracts between a consumer and a business (hereinafter: Decree 45/2014), which implements Directive 2011/83/EU on consumer rights (hereinafter: the CRD) in Hungary. It contains the completed model instructions on withdrawal (Annex 1 to Decree 45/2014 = Annex I(A) CRD) and, as an annex, the model withdrawal form (Annex 2 to Decree 45/2014 = Annex I(B) CRD).

This notice forms part of the contract (Section 11(6) of Decree 45/2014; Article 6(5) CRD) and the Provider may not amend it unilaterally. It does not affect the rights conferred on you as a consumer by law, from which the parties may not derogate to your detriment by contract.

The other conditions of the service are set out in the Terms of Service (hereinafter: the Terms); this notice is the detailed elaboration of Chapter IX of the Terms. In the event of a difference, the interpretation more favourable to you applies.

A note on the statutory texts quoted. Hungarian law governs this contract (see Chapter XIV of the Terms). Decree 45/2014 has no official English text; where this notice quotes it, the quotation is the Provider's unofficial working translation, marked as such, and is accompanied by the official English text of the corresponding CRD provision, which is authentic in English.

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Contents

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1. The essentials in brief

This section does not replace Chapters 2 and 3, but it will orient you quickly.

If either of the two declarations is missing. The row "When do I lose it?" above describes the legal position that arises if you made the two declarations set out in Chapter 4 when ordering. The ordering interface lets you submit the order only once you have made both declarations, and the Provider records the verbatim wording of both with a timestamp (point 4.4). Should either declaration nevertheless be missing, neither the exclusion under Section 29(1) point a) nor that under point m) takes effect: you may withdraw within 14 days of the conclusion of the contract even if the Reading has already reached you, and under Section 27 you have to pay nothing at all for the service. The details are in points 3.2, 3.5 and 3.6.

Satisfaction guarantee — in addition to the right of withdrawal. In addition to your statutory rights, the Provider gives a voluntary satisfaction guarantee: if you do not recognise yourself in your Reading, you may ask for a full refund of the amount you paid, without giving a reason, within 14 days of delivery (the terms are set out in point IX.12 of the Terms). The guarantee supplements your right of withdrawal and termination, but neither replaces nor limits it: before delivery you can withdraw under this notice regardless of the guarantee, and the ending of the right of withdrawal does not affect the guarantee.

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2. Model instructions on withdrawal

The text below is the model instructions on withdrawal under Annex 1 to Decree 45/2014, completed. (Text in force: as established by Section 6 of Government Decree 116/2026 (VII. 30.).) Under Section 11(4) of Decree 45/2014 the information required by Section 11(1) points i)–k) may be given by supplying this model, appropriately completed.

In the English version the Provider reproduces the official English text of the corresponding EU model — Annex I(A) to Directive 2011/83/EU (as amended by Directive (EU) 2019/2161 and by Directive (EU) 2023/2673, applicable from 19 June 2026) — rather than a translation of the Hungarian text. The completion notes [1] … [6] of the model have been resolved by the Provider in accordance with the statutory instructions for completion; wherever the model deals with goods, the passage has been omitted, because Natalore supplies not goods but a digital service. The differences between the official English model and the Hungarian implementing text are set out in Note D below.

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Model instructions on withdrawal

Right of withdrawal

You have the right to withdraw from this contract within 14 days without giving any reason.

The withdrawal period will expire after 14 days from the day of the conclusion of the contract.

To exercise the right of withdrawal, you must inform us

Ágnes Gróf, sole trader Postal address: 2100 Gödöllő, Szabó Pál utca 32., Hungary Telephone number: +36 30 460 0093 E-mail address: support@natalore.com

of your decision to withdraw from this contract by an unequivocal statement (e.g. a letter sent by post, fax or e-mail). You may use the attached model withdrawal form, but it is not obligatory.

You can also exercise your right of withdrawal online at https://natalore.com/en/withdrawal. If you use this option, we will communicate to you an acknowledgement of receipt of such a withdrawal — stating the content of the withdrawal and the day and the time on which it was sent — on a durable medium (e.g. by e-mail) without delay.

To meet the withdrawal deadline, it is sufficient for you to send your communication concerning your exercise of the right of withdrawal before the withdrawal period has expired.

Effects of withdrawal

If you withdraw from this contract, we shall reimburse to you all payments received from you, including the costs of delivery (with the exception of the supplementary costs resulting from your choice of a type of delivery other than the least expensive type of standard delivery offered by us), without undue delay and in any event not later than 14 days from the day on which we are informed about your decision to withdraw from this contract. We will carry out such reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of such reimbursement.

If you requested to begin the performance of services during the withdrawal period, you shall pay us an amount which is in proportion to what has been provided until you have communicated us your withdrawal from this contract, in comparison with the full coverage of the contract.

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The text of the model instructions ends here. The four notes below are not part of the statutory model; the Provider gives them so that the model is easier to understand correctly.

A) There are no delivery costs. The Provider performs the Natalore service exclusively by electronic means, by e-mail; it does not ship goods, so no delivery cost arises either for you or for the Provider. The corresponding wording of the model is without object in your contract.

B) The Provider waives the proportionate amount. The paragraph above is the mandatory wording of the statutory model. In addition to it the Provider makes a voluntary commitment that is more favourable to you: if you withdraw or terminate before the Reading has been delivered, it charges no proportionate amount and refunds the full amount you paid. The details are in Chapter 5. This commitment does not limit your statutory rights.

C) The Provider does not operate a fax line. The model mentions fax as an example of an unequivocal statement. The Provider has no fax number; the available channels are listed in Chapter 7.

D) Where the official English model and the Hungarian implementing text differ. Two points are relevant to you, and in both the Provider is bound by the wording that is more favourable to you:

1. Acknowledgement of receipt. Both Annex 1 to Decree 45/2014 and completion note [3] of Annex I(A) CRD require, alongside the address of the online withdrawal function, that the Provider acknowledge receipt of the withdrawal without delay on a durable medium (for example by e-mail); the Hungarian implementing text spells out that the acknowledgement states the content of the withdrawal and the day and the time on which it was sent. The English version above carries the Hungarian — more detailed — wording, so that the two language versions impose the same obligation on the Provider. The same obligation also follows directly from Article 11a(4) CRD and Section 22(1c) of Decree 45/2014 — see point 6.2.
2. The Hungarian text of the "Effects of withdrawal" section adds a further sentence: the Provider also refunds that part of the consideration you paid which exceeds the value of the service supplied by the Provider. The Provider is bound by that sentence too; in practice point 5.2 goes further still, because the Provider refunds the full amount.

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3. When and how your right of withdrawal ends

This is the most important chapter of this notice. Please read it even if you skip the rest.

3.1 Legal classification of the service

In the Provider's view the Natalore reading is a digital service (Section 4 point 10 of Decree 45/2014; Article 2(2) of Directive (EU) 2019/770): you are not buying "a PDF file" but an interpretive performance — a personal interpretation of the birth chart calculated from the birth data you give — of which the private web reading page and the PDF are merely the carriers.

It follows that the ending of the right of withdrawal is governed primarily by Section 29(1) point a) of Decree 45/2014 (Article 16(a) CRD).

At the same time, the Provider also satisfies, in the alternative and by way of belt and braces, the conditions of Section 29(1) point m) (Article 16(m) CRD) — for the case that the service were later to be classified as digital content not supplied on a tangible medium. The Provider satisfies the conditions of both grounds of exclusion together, at the same time, because the content of the declarations required is almost identical.

What this means for you: whichever classification is correct, you make the same two declarations when you order (Chapter 4), and you may exercise the same rights.

3.2 Primary ground of exclusion — full performance of the service

The official English text of Article 16(a) CRD:

Article 16 — Exceptions from the right of withdrawal Member States shall not provide the right of withdrawal set out in Articles 9 to 15 in respect of distance and off-premises contracts as regards the following: (a) service contracts after the service has been fully performed but, if the contract imposes an obligation on the consumer to pay, only if the performance has begun with the consumer's prior express consent, and with the acknowledgement that he will lose his right of withdrawal once the contract has been fully performed by the trader;

The Hungarian implementing provision — Section 29(1) point a) of Decree 45/2014 (unofficial working translation; the Hungarian text is authentic):

Section 29(1) The consumer may not exercise the right under Section 20 a) in the case of a contract for the supply of services, after the service has been fully performed; however, if the contract creates a payment obligation for the consumer, only if performance began with the consumer's express prior consent and with the consumer's acknowledgement that he or she loses the right of withdrawal once the business has fully performed the contract;

In plain language, applied to your contract:

1. When you order, you expressly request that the Provider begin performance immediately, before the 14-day period expires, and, at the same time, you acknowledge that you lose your right of withdrawal once the Provider has fully performed.
2. The moment of full performance is the moment the Reading arrives at the e-mail address you gave — that is, when the message carrying the link to the private web reading page and the PDF version of the Reading arrives (point VIII.3 of the Terms; Section 17(2) of Government Decree 373/2021 (VI. 30.) on the detailed rules of contracts for the sale of goods, for the supply of digital content and for the provision of digital services between a consumer and a business — hereinafter: Decree 373/2021 —, which implements Directive (EU) 2019/770).
3. Up to that moment your right of withdrawal and termination is fully intact — even if you have already paid, and even if the Reading is already being prepared.
4. From the moment of delivery the right of withdrawal ends — but only if the two declarations under point 1 above were properly made.

The two cumulative conditions of Section 29(1) a) / Article 16(a) CRD — and how the Provider meets them

If either of the two declarations under points 4.1–4.2 is missing, the exclusion under Section 29(1) point a) / Article 16(a) CRD does not take effect, and the Provider does not rely on it. In that case — exactly as with point m) in point 3.5 — point 3.6 applies: you may withdraw within the 14-day period, keep the Reading and pay nothing for the service (Section 27 a) ab) of Decree 45/2014; Article 14(4)(a)(ii) CRD).

3.3 Alternative ground of exclusion — digital content not supplied on a tangible medium

The official English text of Article 16(m) CRD:

(m) the supply of digital content which is not supplied on a tangible medium if the performance has begun and, if the contract imposes an obligation on the consumer to pay, where: (i) the consumer has provided prior express consent to begin the performance during the right of withdrawal period; (ii) the consumer has provided acknowledgement that he or she thereby loses his or her right of withdrawal; and (iii) the trader has provided confirmation in accordance with Article 7(2) or Article 8(7).

The Hungarian implementing provision — Section 29(1) point m) of Decree 45/2014 (unofficial working translation):

Section 29(1) The consumer may not exercise the right under Section 20 m) in respect of digital content not supplied on a tangible medium, if the business began performance with the consumer's express prior consent, and the consumer, simultaneously with giving that consent, declared that he or she acknowledges losing the right under Section 20 once performance has begun, and the business sent the consumer a confirmation under Section 12(2) or Section 18.

In plain language: if the service were classified in law as digital content, the right of withdrawal would end not on delivery but already when performance begins — but only if all three conditions below are met (point 3.5).

3.4 The two grounds compared

Of the two, the Provider always applies the interpretation more favourable to you — that is, the one giving the longer withdrawal period: it accepts a withdrawal or termination statement up to the actual delivery of the Reading, and refunds the full amount.

3.5 The three cumulative conditions of Section 29(1) m) — and how the Provider meets them

The three conditions are cumulative: if any one of them is missing, the exclusion does not take effect at all.

If any one of the conditions is missing, the exclusion does not take effect: you may then withdraw within the 14-day period even after the Reading has reached you, and under Section 27 of Decree 45/2014 (Article 14(4) CRD) you bear no cost of the performance. The same applies to Section 29(1) point a) / Article 16(a) CRD, whose first two conditions are identical.

3.6 If any of the conditions is not met

The official English text of Article 14(4) CRD:

4. The consumer shall bear no cost for: (a) the performance of services or the supply of water, gas or electricity, where they are not put up for sale in a limited volume or set quantity, or of district heating, in full or in part, during the withdrawal period, where: (i) the trader has failed to provide information in accordance with point (h) or (j) of Article 6(1); or (ii) the consumer has not expressly requested performance to begin during the withdrawal period in accordance with Article 7(3) and Article 8(8); or (b) the supply, in full or in part, of digital content which is not supplied on a tangible medium where: (i) the consumer has not given his prior express consent to the beginning of the performance before the end of the 14-day period referred to in Article 9; (ii) the consumer has not acknowledged that he loses his right of withdrawal when giving his consent; or (iii) the trader has failed to provide confirmation in accordance with Article 7(2) or Article 8(7).

The Hungarian implementing provision — Section 27 of Decree 45/2014 (unofficial working translation):

Section 27 Where the consumer exercises the right under Section 20, he or she does not bear the following costs: a) the full or partial cost of performing a contract for the supply of services, if aa) the business failed to comply with its information obligation laid down in Section 11(1) point i) or k), or ab) the consumer did not, under Sections 13 and 19, request performance of the service to begin before expiry of the period laid down in Section 20(2); b) the full or partial cost of supplying digital content not supplied on a tangible medium, if ba) the consumer did not give express prior consent to performance beginning before expiry of the period laid down in Section 20(2), bb) the consumer, simultaneously with giving the consent under point ba), did not declare that he or she acknowledges losing the right under Section 20 by giving that consent, or bc) the business failed to give the confirmation prescribed in Section 12(2) or Section 18.

In plain language: if the Provider did not obtain the declarations above in due form, or did not send the confirmation, then you may withdraw within the 14-day period, you may keep the Reading, and you do not have to pay anything at all for the service — the Provider refunds the full price.

3.7 What the Provider expressly does NOT rely on

The Provider does not rely on Section 29(1) point c) of Decree 45/2014 (Article 16(c) CRD — "the supply of goods made to the consumer's specifications or clearly personalised"), because the Reading is not goods: it is not a tangible movable item (Section 4 point 12 of Decree 45/2014; Article 2(3) CRD). The fact that the Reading is personalised does not, in itself, exclude your right of withdrawal.

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4. The two declarations you make when ordering — exact wording

This chapter sets out verbatim the two declarations you have to make on the last screen of the ordering process (the checkout), above the order button. The Provider reproduces the wording here as well so that you can read it both before and after ordering, and so that the wording used on the ordering interface can be checked.

You make both declarations with a single tick box that is not pre-ticked, next to which the two texts stand one after the other (point 4.3).

4.1 (a) Express request that performance begin immediately

I expressly request that the Provider start preparing and delivering my personal Reading right away, before the 14-day withdrawal period ends.

4.2 (b) Acknowledgement of the loss of the right of withdrawal

I acknowledge that I lose my right of withdrawal once the Reading arrives at my e-mail address (if it qualifies as digital content, already when performance begins); until then I can still withdraw.

4.3 Display requirements

The ordering interface must display the two declarations above as follows:

4.4 Recording the declarations and the burden of proof

Under Section 11(7) of Decree 45/2014 (Article 6(9) CRD), the burden of proving compliance with the information requirements lies with the business. The Provider therefore records, attached to the order:

• the fact that the two declarations were made,
• the verbatim wording of each declaration, exactly as it appeared on your screen,
• the timestamp at which the declarations were made,
• the version of the Terms and of this notice accepted (version number and checksum of the text).

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5. Withdrawal before delivery — the proportionate amount under Section 26

5.1 What the law says

The official English text of Article 14(3) CRD:

3. Where a consumer exercises the right of withdrawal after having made a request in accordance with Article 7(3) or Article 8(8), the consumer shall pay to the trader an amount which is in proportion to what has been provided until the time the consumer has informed the trader of the exercise of the right of withdrawal, in comparison with the full coverage of the contract. The proportionate amount to be paid by the consumer to the trader shall be calculated on the basis of the total price agreed in the contract. If the total price is excessive, the proportionate amount shall be calculated on the basis of the market value of what has been provided.

The Hungarian implementing provision — Section 26(1) of Decree 45/2014 (unofficial working translation):

Section 26(1) If, in a case falling under Section 13 or Section 19, the consumer terminates the off-premises or distance contract after performance has begun, he or she is obliged to pay the business an amount proportionate to the service performed up to the time the termination was communicated to the business. The amount to be paid proportionately by the consumer must be determined on the basis of the total consideration agreed in the contract, inclusive of tax. If the consumer proves that the total amount so determined is excessive, the proportionate amount must be calculated on the basis of the market value of the services performed up to the termination of the contract.

In plain language: if you requested performance to begin immediately and then terminate before delivery, the law would allow the business to charge a pro-rata amount for the work already done, calculated on the total consideration, inclusive of tax, of the Reading you ordered (single reading: EUR 9.00; two-person reading: EUR 15.00).

5.2 The Provider's choice

The Provider does not charge the proportionate amount under Section 26 of Decree 45/2014 (Article 14(3) CRD).

If you withdraw or terminate before the Reading is delivered — irrespective of whether preparation of the Reading has begun — the Provider refunds the full amount you paid, and you have no amount to pay.

This commitment is voluntary, is more favourable to you than the law requires, and binds the Provider in respect of orders placed while this notice is in force. It neither affects nor limits the rights conferred on you by law.

ℹ️ Relationship with the Terms. Points IX.4 and IX.7 of the Terms contain the same waiver: point IX.4 sets out the statutory default rule under Section 26 and states that the Provider does not charge the proportionate amount, and point IX.7 undertakes to refund the full amount with no deduction of any proportionate amount. The two documents are therefore consistent. Should the texts ever differ, this notice is the more detailed one and the interpretation more favourable to you applies (see the introductory provision of Chapter IX of the Terms and the introductory block of this notice).

(Any further voluntary money-back commitment by the Provider: a satisfaction guarantee: if you do not recognise yourself in your Reading, you may ask for a full refund of the amount you paid, without giving a reason, within 14 days of delivery (once per customer) — see point IX.12 of the Terms.)

5.3 The refund and stopping delivery

If you withdraw or terminate before delivery, the Provider stops the preparation and the delivery of the Reading and initiates a refund of the full amount you paid.

Stopping is automatic. As soon as your withdrawal or termination statement is recorded against your order in the Provider's system, the system marks the order as withdrawn in a single step that cannot be reversed; from that moment it will neither prepare nor deliver the Reading. At the same time the system automatically initiates the refund of the full amount to your original means of payment; if initiating the refund fails at first for a technical reason, the system tries again. Delivery stops in the same way where the refund is started by the Provider's staff.

If your statement arrives not through the online function but by e-mail, by post or by telephone, the Provider's staff start the stopping and the refund without undue delay after receiving the statement.

If you sent your statement before delivery but it comes to the Provider's knowledge only after delivery (for example because it arrived outside customer service hours, by e-mail or by post), the Provider treats your withdrawal as made in time and refunds the full amount in that case as well. Under Section 25/A of Decree 45/2014 (Article 14(2a) CRD) you then refrain from further use of the Reading (point 10.1).

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6. The "withdraw from contract here" function and the acknowledgement

You can also notify us of your withdrawal on the website, using the "withdraw from contract here" function:

https://natalore.com/en/withdrawal

The function is continuously available throughout the withdrawal period: from the footer of every page of the website and from your order confirmation e-mail. You do not need to log in, and the Provider does not make submission conditional on contacting customer service, completing a questionnaire or listening to a retention offer.

6.1 What the form asks for

The submit button is labelled "confirm withdrawal".

6.2 The acknowledgement of receipt

The Provider sends you an acknowledgement of receipt on a durable medium — by e-mail — without undue delay after learning of your withdrawal (Section 22(1c) of Decree 45/2014; Article 11a(4) CRD). The acknowledgement states:

The acknowledgement and the refund are two separate obligations. The acknowledgement does not replace the refund, and the refund does not replace the acknowledgement. The rules on refunds are set out in Chapter 8.

6.3 If your statement arrives before the Reading is delivered

The Provider then stops the preparation and delivery of the Reading immediately and initiates a refund of the full amount you paid to your original means of payment. You need do nothing beyond submitting the statement.

6.4 If your statement arrives after delivery

The Provider still accepts the submission — it may not be prevented even where, in the Provider's view, the right of withdrawal has already ended. The legal assessment is then made afterwards, and the Provider informs you of the outcome in writing within 30 days at the latest. This does not affect your warranty rights (see Chapter X of the Terms of Service). A statement sent within 14 days of delivery is also treated by the Provider as a claim under the satisfaction guarantee in point IX.12 of the Terms: once eligibility has been checked and the refund approved, the Provider refunds the full amount within 14 days of receiving the statement and closes the private web reading page.

7. How to withdraw or terminate

7.1 The deadline

7.2 The channels

Using the model form is not obligatory. Any statement from which your intention to withdraw or terminate is unequivocally apparent is valid. Withdrawal is subject to no formal requirement: the Provider does not require the use of a mandatory form, mandatory reasons or a mandatory order identifier (Section 22(1) point b) of Decree 45/2014; Article 11(1) CRD).

Why we nevertheless recommend a written form. Because under Section 22(4) of Decree 45/2014 (Article 11(4) CRD) the burden lies with you to prove that you exercised the right in time (point 7.1). The Provider treats a statement made by telephone as valid and acknowledges its receipt by e-mail, with the content required by point 6.2, but proof is simpler if you also send the statement in writing.

7.3 What helps if you provide it

To speed up handling we ask — but it is not a condition of the validity of your withdrawal — that you give:

• your name and the e-mail address you used when ordering,
• the date of the order or the order identifier shown in the confirmation message,
• the electronic address at which you want to receive the acknowledgement.

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8. Refund

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9. If the information is not given — extension of the period

Under Section 21 of Decree 45/2014 (Article 10 CRD):

• If the Provider failed to give the information required by Section 11(1) point i) — that is, the information on the right of withdrawal — the withdrawal period is extended by 12 months.
• If the Provider gives that information later, within 12 months of the expiry of the 14-day period, the period expires on the 14th day after that information is communicated.

In addition, under Section 27 (Article 14(4) CRD) you bear no cost of the performance in such a case (point 3.6).

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10. After withdrawal: obligations and rights

10.1 Your obligation

Under Section 25/A of Decree 45/2014 (Article 14(2a) CRD): "In the event of withdrawal from the contract the consumer shall refrain from using the digital content or the digital service and from making it available to third parties." In your case this means that after withdrawal you do not continue to use the Reading and you do not make it accessible to third parties.

10.2 Your personal data and the content you provided

a) Personal data. After withdrawal the Provider processes your personal data in accordance with the Privacy Policy; under Section 23(5) of Decree 45/2014 the provisions of the GDPR govern that processing. Withdrawal does not in itself extinguish the retention obligations imposed by law (for example the accounting retention of the invoice). Your right to erasure and its limits are described in the Privacy Policy.

b) The Provider's obligation to refrain. Under Section 23(6) of Decree 45/2014 (Article 16(3) of Directive (EU) 2019/770) the Provider, upon withdrawal, refrains from using content that you provided or created and that is not personal data. In your contract this means in practice that after withdrawal the Provider does not use the first name and birth data you gave — for a two-person reading, the Second Person's first name and birth data as well — for the purposes of the Reading — those data are, however, personal data, so they are governed primarily by the GDPR and by the Privacy Policy.

c) Making content available on request. Under Section 23(7) of Decree 45/2014 the Provider makes available to you, at your request, the content you provided or created that is not personal data. You can send such a request to support@natalore.com. Today such requests are fulfilled manually (point 10.3).

d) Preventing further use. Section 23(9) of Decree 45/2014 (Article 16(5) of Directive (EU) 2019/770) would entitle the Provider, upon withdrawal, to prevent further use of the service (for example by making the content inaccessible or by disabling the user account). There is no user account. The Provider reserves the right, upon withdrawal, to end access to the private web reading page; a PDF file already delivered by e-mail, however, cannot be recalled. To that extent, refraining from using the Reading remains your obligation under point 10.1.

10.3 Right to retrieve your content

Under Section 23(8) of Decree 45/2014 (Section 25(4) of Decree 373/2021; Article 16(4) of Directive (EU) 2019/770) you are entitled to retrieve the digital content free of charge, without hindrance, within a reasonable time and in a commonly used, machine-readable data format. You can send such a request to support@natalore.com.

Important. The Reading itself can also be downloaded as a PDF from the private web reading page. For the data you gave, no self-service retrieval (export) function exists today; the Provider fulfils such requests manually.

10.4 What the ending of the right of withdrawal does NOT affect

The ending of the right of withdrawal does not affect:

• your statutory warranty of conformity (kellékszavatosság) rights in the event of non-conforming performance (Chapter X of the Terms; Sections 21–25 of Decree 373/2021; Articles 11–14 of Directive (EU) 2019/770);
• your right to complain and to turn to the Conciliation Board (békéltető testület) — see the Complaints Policy;
• your right to bring the contract to an end if the Provider fails to supply the service at all (point VIII.5 of the Terms; Sections 23–24 of Decree 373/2021; Article 13 of Directive (EU) 2019/770);
• the satisfaction guarantee under point IX.12 of the Terms, for 14 days from delivery.

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11. If you are not ordering as a consumer

The rights of withdrawal and termination described in this notice are conferred on the Consumer, that is, on a natural person acting outside the scope of their trade, profession or business (Section 8:1(1) point 3 of Act V of 2013 on the Civil Code; Article 2(1) CRD). If you order within the scope of your trade, profession or business, the right of withdrawal under Decree 45/2014 does not apply to you — the rules on warranty rights are set out in Chapter X of the Terms.

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12. Related documents and contact details

A withdrawal statement is not a complaint. The two procedures are distinct: withdrawal is a legal statement bringing the contract to an end, whereas a complaint is an objection concerning the Provider's conduct, activity or omission (Section 17/A of the Consumer Protection Act). If you disagree with how your withdrawal was assessed, you may make a complaint; the procedure — including the 30-day deadline for a substantive answer, the Conciliation Board (békéltető testület) and the consumer protection authority — is described in the Complaints Policy.

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13. Version, entry into force

Language clause: if there is a difference between the language versions of this notice, the interpretation more favourable to you applies. The Provider does not stipulate that any language version prevails over another.

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Annex — Model withdrawal form

The Provider makes the following model form available to you under Section 11(1) point i) and Section 22(1) point a) of Decree 45/2014 (Article 6(1)(h) and Article 11(1) CRD). Using the form is not obligatory: you may also communicate your intention to withdraw or terminate by any other unequivocal statement (point 7.2). You can send the completed form to the e-mail address support@natalore.com or to the postal address 2100 Gödöllő, Szabó Pál utca 32., Hungary.

Annex I(B) to Directive 2011/83/EU — Model withdrawal form (official English text, reproduced verbatim)

Model withdrawal form

(complete and return this form only if you wish to withdraw from the contract)

— To [here the trader's name, geographical address and, where available, his fax number and e-mail address are to be inserted by the trader]:

— I/We (*) hereby give notice that I/We (*) withdraw from my/our (*) contract of sale of the following goods (*)/for the provision of the following service (*),

— Ordered on (*)/received on (*),

— Name of consumer(s),

— Address of consumer(s),

— Signature of consumer(s) (only if this form is notified on paper),

— Date

(*) Delete as appropriate.

Note: the Hungarian implementing text — Annex 2 to Decree 45/2014, as established by Section 15 of Government Decree 712/2020 (XII. 30.) — is reproduced verbatim in the Hungarian version of this notice. It does not mention a fax number, and it refers to withdrawal (elállás) and termination (felmondás) together. A form returned in either version is accepted by the Provider as a valid statement of withdrawal and of termination.

The "To" field, completed:

(The Provider's registered seat: 2100 Gödöllő, Szabó Pál utca 32., Hungary. If the mailing address is the same as the registered seat, the address of the registered seat goes in the "Postal address" field.)

Guidance for completing the "service" field (not statutory text): in the field for a "contract for the provision of the following service" it is enough to write "Natalore personal birth chart reading", and in the "Ordered on" field the date of payment.